Privacy Policy
Effective Date: October 8, 2026
Davis Bros. Cooling & Heating (“Davis Bros.,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide to us. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, use our services, or communicate with us by phone, text message, email, or other means.
Information We Collect
We may collect information that you voluntarily provide to us, including:
- Name
- Phone number
- Email address
- Service or property address
- Information related to your HVAC services or equipment
- Appointment and service information
- Billing information
- Communications you have with Davis Bros.
- Any other information you choose to provide
We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, pages visited, and other standard website usage information.
How We Use Your Information
We may use the information we collect to:
- Provide and manage our HVAC services
- Schedule and manage appointments
- Communicate with customers regarding service requests
- Send billing notifications
- Send appointment reminders
- Send dispatch notifications
- Send job completion surveys
- Respond to questions and service requests
- Improve our products and services
- Maintain business and service records
- Comply with applicable laws and regulations
SMS/Text Message Communications
Davis Bros. Cooling & Heating will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls.
When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys.
They will be verbally informed that “Message and data rates may apply,” “Message frequency may vary,” and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.”
They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.
By opting in to receive text messages from Davis Bros. Cooling & Heating, you consent to receive SMS communications related to the services described above. Consent to receive text messages is not a condition of purchasing goods or services.
Message and data rates may apply. Message frequency may vary.
You may opt out of SMS communications at any time by replying STOP. You may text HELP for support or more information.
Privacy of Your Phone Number
Davis Bros. Cooling & Heating will not sell, rent, or share your phone number with third parties for marketing or promotional purposes.
Your information may be shared with service providers or vendors who assist us with operating our business, providing services, communicating with customers, or delivering SMS messages, when necessary to perform those services.
Cookies and Website Technologies
Our website may use cookies and similar technologies to improve website functionality, understand website usage, and provide a better user experience. You may adjust your browser settings to refuse cookies, although certain website features may not function properly.
Third-Party Services
Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites or services you use.
Data Security
We take reasonable administrative, technical, and organizational measures to protect the information we collect. However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.
Your Privacy Choices
You may contact us to request information about the personal information we maintain about you or to request correction of inaccurate information, subject to applicable laws.
You may unsubscribe from SMS communications at any time by replying STOP to a message you receive. For assistance, reply HELP.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Davis Bros. Cooling & Heating
708 N Dixie Freeway
New Smyrna Beach, FL 32168
Phone: (386) 410-3675
Email: [email protected]
Terms & Conditions for SMS Communications
By providing your phone number and opting in to receive text messages from Davis Bros. Cooling & Heating, you agree to the following:
Davis Bros. Cooling & Heating may send SMS messages related to billing notifications, appointment reminders, dispatch notifications, job completion surveys, and other service-related communications.
Message and data rates may apply. Message frequency may vary.
You may opt out at any time by texting STOP. After you send STOP, you will receive confirmation that you have been unsubscribed, and no further messages will be sent unless you opt in again.
For help or additional information, text HELP.
Your consent to receive SMS messages is not a condition of purchasing goods or services.
Davis Bros. Cooling & Heating will not share your phone number with third parties for marketing or promotional purposes.
Privacy Policy: https://davisbroscooling.com/privacy-policy/
Terms & Conditions: https://davisbroscooling.com/privacy-policy/
